Sales Leader Certification

Be trained in proven techniques on how to transform potential combatants into lasting partnerships and measurable improvements. Improve time management, attitude, and stress level by mastering critical skills in face-to-face and telephone communication, raising service quality, and maintaining standard expectations. Earn a Sales Leader Certification as well as credits towards a degree with Indiana Wesleyan University.

Courses include:

Negotiation Breakthroughs, Customer Service Breakthroughs


Negotiating Breakthroughs

Through mutually successful negotiations, you can create lasting partnerships and measurable improvements. Use our negotiation-planning techniques to prepare strategies and tactics to achieve desired outcomes. Once you learn how to transform potential combatants into lasting partners, you will significantly increase your confidence when entering into any negotiation situation.

Who should attend:
Middle and upper management, project managers, senior salespeople and individuals involved with marketing, procurement or out-sourcing negotiations.

This course will help you:

  • Reduce negotiating time by investing in planning
  • Apply a full range of negotiating skills
  • Eliminate potential misunderstandings
  • Know when to negotiate adn when to sell
  • Realize a higher degree of satisfaction from the negotiation
  • Build lasting relationships

Format:
This is a 2-day instructor-led workshop.


Customer Service Breakthroughs

Increase customer satisfaction to create long-term fans and advocates. Master the skills to treat customers on the basis of their “lifetime value”, strengthening relationships and meeting and exceeding standards and expectations.

Who should attend:
Customer service staff who deal with internal or external customers, both face-to-face or by phone, along with customer service team managers or leaders

This course will help you:

  • Identify priority improvement areas
  • Understand your role and importance as a service provider
  • Learn how to provide quality service to create "fans" and "advocates"
  • Manage attitudes and emotions to ensure consistent, positive, and excellent service
  • Enhance your communication skills
  • Master effective telephone technique
  • Positively deal with complaints and conflict situations

Format: 
This is a highly interactive 2-day workshop.

Discounts are available for gropus of 8 or more.

Contact Talent Ladder for questions.

Contact Michael Goeke to schedule groups:

mgoeke@prioritymanagement.com

513-444-6281 

Offered with our Partner:

Priority Logo

Price: $1,990